Warranty

H7 Engineering warrants to the original owner that this new DIY OXYDrive kit shall be free of defective materials and workmanship for a period of one year from the date of original purchase in the United Kingdom and Europe and operated under normal conditions and use. During this one-year period, H7 Engineering shall repair or replace, at its sole option, all parts that are found by H7 Engineering to be defective and subject to this limited warranty. If not covered under the warranty the original owner shall pay all labor charges connected with the repair or replacement of all parts.

H7 Engineering makes the following limited Warranty:

1 YEAR 'RETURN TO BASE' ON MAJOR ELECTRICAL COMPONENTS

One year warranty applies to major electrical components including motor, battery, controller and charger. The warranty for the battery applies only to the batteries charged only with original charger supplied, according to the manual and user guidelines which have completed a battery conditioning process. In the normal conditions of usage batteries are subject up to a 35% memory loss over the two year period.

WARRANTY CLAIM PROCEDURE

In case there is a problem the buyer is required to contact our customer service and notify us about the issue. We will respond within 2 working days however try our best to respond within 2 hours. Customer service representative will decide whether to send replacement components or advise to send the faulty goods back to us for inspection. In case of purely mechanical issues the goods always have to be shipped back to us for inspection.

RETURNING THE FAULTY GOODS

In case the goods have to be retuned, we always advise to retain the original box in case the goods need to be returned. This is a 12 month 'Return to Base' warranty which means buyer is always responsible for packaging and sending the faulty goods back to us at buyers cost. If warranty claim is accepted we will cover of repair or replacing the components and the costs of postage back to the buyer with traceable service.

GENERAL EXCLUSIONS TO THIS WARRANTY

1. Damage to the conversion kit caused by the accident.

2. Misuse of the conversion kit fitted on the bicycle that was (pulling a trailer or any additioanl load, racing, jumping, participated in 4X competitions, dual and extreme downhill riding)

3. Lack of care causing the damage to the battery and other mechanical components

4. Damage caused by the deliberate intention

5. Unauthorized modification or servicing of the electrical system (controller modification, motor disassembly, software modification without written manufacturer's permission)

6. Repairs carried out by an unauthorized dealer without written permission from the manufacturer

7. Failure to proof the ownership of the bike (invoice, proof of purchase, sales receipt)

8. Components that are subject to natural wear and tear are not covered by warranty (i.e rims, spokes)

9. H7 Engineering does not take any liability for consequences of product failure which caused commerical or public delays in failed deliveires, late arrivals at work or at other desired places. As a result OXYDrive shall not be used a sole mode of transport for business and public alike.

10. H7 Engineering shall not be responsible for covering any costs related to dismantling or refitting components or complete diy conversion kit.

If any of the above commited H7 Engineering shall reserve the right to void the warranty.

This warranty is made only to the original owner of this Oxydrive kit purchased from an authorized OXYDrive dealer, and it shall remain in force only as long as the original owner retains proof of ownership of the OXYDrive conversion kit.

EXCLUSIONS TO BATTERY WARRANTY

1. Negligence caused by inappropriate batery care such as leaving the battery fully discharged for few weeks without re-charging it. (see the battery care in the manual)

2. Unauthorized use of the controllers or motors other than the recommended by H7 Engineering

3. Charging the battery with charger other than supplied in the kit

 

OUR PROMISE

We do our best to solve the warranty issues as soon as possible (sometimes even on the same day) however in some unusual circumstances we may may need more time to carry on the repair of your conversion kit. We will do our best to return your conversion kit within 14 working days from the date of receieving your kit for warranty repair. If we can not meet this deadline we will provide new component or complete new conversion kit.

WARRANTY ONLY APPLIES IN THE UNITED KINGDOM AND OTHER EU COUNTRIES. SEE YOUR DEALER FOR THE SPECIFIC WARRANTY IN YOUR COUNTRY.